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The Importance of Business Processes


The module details why Business Processes are important in an organisation’s strategy.

The module describes how processes help achieve a firm’s goals, and in turn achieve its objectives and deliver its strategy. 

The module goes on to describe the consequences of poor designed or implemented business processes.

There are also some examples of important business processes explained in the module.

Why are Business Processes Important?
Learning Objectives: Learn why Business Processes are important. Learn the advantages of having well managed processes. Learn the consequences of having poorly implemented processes. Understand where processes sit in a hierarchy of activities? Learn how processes help deliver a firm’s strategy. Learn how processes help achieve goals. Learn some typical business processes.
Who is Suitable? Knowledge of What is a Business Process would be advantageuos. As this is a data governance module the content is especially useful for data owners and stewards but would also be a useful for a wide spectrum of data roles; including but not exclusive to data analysts, data modellers, data architects and data lineage analysts.

  • Why are business processes important?
  • Could you explain how poorly implemented processes may lead to mis-selling of products to customers?
  • Why does a process need human-interaction and to what degree?
  • Can you explain ‘Know Your Customer’?
  • How does a poorly implemented process cause DQ issues?
  • Why do firms tend to have a single strategy and not multiple in case it fails?
  • What is a business outcome?
  • Why do business processes create lots of data?
  • Could you give an example of a business process that directly impacts a customer?
  • Can you give an example of a poorly defined process leading to more resources and inefficiency?


An Interactive Presentation

10 Videos

60+ Questions

10+ Interactive Questions

3 Final Practice Tests – 30 questions over 30 minutes

Final Examination – 60 questions over 30 minutes


DQRB Certificate

4 hours of learning materials to complete.

Valid for 24 months

Only £100.00 + VAT